Guaranteed 'Peace of Mind' Policy

This statement was last updated on March 11th, 2026.

At Mothership Branding, client satisfaction is central to everything we do. If you are not satisfied with a piece of work, rest assured we will do everything to give you the best experience so that you will have a guaranteed 'peace of mind' experience - no surprises on either sides.

All projects are governed by a written client agreement, which incorporates this policy. By engaging our services, you confirm that you have read and accepted these terms.

1. Payment Terms

To protect both parties and ensure project commitment, the following payment structure applies to all work:

A 50% deposit is required upfront before any design work begins on new projects or for first-time clients.
The remaining 50% is due upon completion and before final file delivery.
For ongoing retainer arrangements, invoices are issued monthly in advance and are due within 14 days.
One-off small assets (e.g. a single social media graphic) may be billed in full upfront at our discretion.

Invoices are issued via email and payment is expected within the agreed payment terms. Late payments may result in work being paused until the outstanding balance is cleared.

2. Revision Policy

Revisions are a natural and expected part of the creative process. The following applies to all projects:

Up to two rounds of revisions are included within the agreed project scope at no additional cost.
A 'revision' constitutes feedback on a concept direction or set of refinements gathered in one batch. Multiple rounds of back-and-forth within a single feedback session count as one revision round.
Revisions beyond the included two rounds, or revisions that significantly change the original brief, will be billed at the standard hourly rate of £20–25/hr.
Where scope changes are significant (e.g. a complete change of direction), a revised brief and updated quote will be agreed before work continues.

Clear communication at the brief stage helps keep projects on track and minimises the need for extensive revisions. We encourage clients to provide thorough references and direction upfront.

3. Cancellation Policy

3.1 Cancellation by the Client

If you wish to cancel a project after work has begun:

The upfront deposit (50%) is non-refundable once design work has commenced, as it covers the time and resources already committed.
If work has progressed beyond the initial concept stage, an additional charge may apply for work completed beyond the deposit value, assessed on a pro-rata basis at the agreed hourly rate.
If you cancel before any work has begun (i.e. before the project kickoff), your deposit will be refunded in full.
Cancellation requests must be made in writing via email.

3.2 Cancellation by Mothership Branding

Mothership Branding reserves the right to cancel a project in the following circumstances:

The client repeatedly fails to provide required materials, feedback, or approvals within agreed timeframes, causing significant project delays.
The client acts in a manner that is abusive, disrespectful, or otherwise makes the working relationship untenable.
The project scope has changed to such an extent that it no longer reflects the original agreement and a revised agreement cannot be reached.

In such circumstances, a fair assessment of work completed will be made and any prepaid amounts for work not yet started will be refunded.

4. Refund Policy

The following table summarises refund eligibility across common scenarios:

Refund requests are assessed on a case-by-case basis. We are always willing to have an honest conversation if something has not gone to plan.

5. Our Quality Commitment

We stand behind our work. If the final deliverables do not meet the specifications outlined in the original brief, we will revise the work at no additional cost until it does.

In the rare event that we are unable to fulfil a project we have accepted and taken payment for — due to unforeseen circumstances on our side — a full refund of any amounts paid for work not yet delivered will be issued promptly.

Our goal is always a result you’re proud of. If something isn’t right, please tell us before seeking a refund — we would much rather fix it.

6. Intellectual Property & File Ownership

Ownership of final design files transfers to the client upon receipt of full and final payment. Until that point, all work remains the intellectual property of Mothership Branding.

Source files (e.g. editable .ai, .psd, .indd files) may be provided upon request; this will be noted in the client agreement.
Font licences are held by the designer and cannot always be transferred. Where specific fonts are used, clients will be advised on licensing requirements for independent use.
Work-in-progress files and rejected concept directions remain the property of Mothership Branding and will not be delivered as part of a project cancellation.

7. How to Make a Cancellation or Refund Request

All cancellation and refund requests must be submitted in writing. Please contact us via:

The contact form at www.mothershipbranding.com
The business email address listed on our website

We aim to acknowledge all requests within 2 business days and to resolve them within 10 business days. Where additional information is required, we will be in touch promptly.

8. Changes to This Policy

Mothership Branding reserves the right to update this policy at any time. The most current version will always be published at www.mothershipbranding.com. The version in effect at the time your project agreement is signed will apply to your project.